With the retail and health care markets undergoing unprecedented change, as a result of technological advancement, Eoghan spoke about how the forces of Digitalisation, Personalisation and Proliferation of Choice are shaping the era of new retail. Further to this, Eoghan explained how people’s expectations of how retailers will meet their needs have been transformed, in terms of cost, convenience, choice and customer service.
Focusing on implications for the Irish retail pharmacy sector, Eoghan discussed the key retail, shopper and consumer trends of Hyper-Convenience, Curation, Experiential and Better for Me and shared thoughts on how proactively responding to these trends can ensure you stay relevant with shoppers, now and in the future.
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